Privacy

Jeetwi Privacy Policy – How We Protect Your Data

Your privacy matters to us. This policy explains exactly what personal data jeetwi collects, why we collect it, how we use it, and what rights you have over your own information. We keep things straightforward — no legal jargon you need a lawyer to decode.

Last Updated: January 2025

Six Things You Should Know About jeetwi's Privacy Practices

These cards give you the short version. The full policy below covers everything in detail — please read it when you have a moment.

Your Data Is Encrypted

All personal data stored by jeetwi is protected using industry-standard encryption. Data in transit between your device and our servers is secured with TLS. We do not store payment card details — all transactions go through your mobile banking provider directly.

We Don't Sell Your Data

jeetwi does not sell, rent, or trade your personal information to third parties for marketing or advertising purposes. Your data is used only to operate your account, process payments, and comply with legal obligations. That's it.

Minimal Data Collection

We only collect the data we actually need. Registration requires your name, date of birth, contact number, and email. We don't ask for information that isn't relevant to running your jeetwi account safely and fairly.

You Control Your Data

You have the right to access, correct, or request deletion of your personal data at any time. You can also opt out of marketing communications from your account settings. Contact our support team to exercise any of your data rights.

Cookies Are Used Responsibly

jeetwi uses cookies to keep you logged in, remember your preferences, and understand how the platform is used. We do not use third-party advertising cookies. You can manage cookie preferences from your browser settings at any time.

Regulatory Compliance

jeetwi is required by law to verify player identities and report certain transactions as part of our anti-money laundering obligations. This data sharing is limited strictly to what the law requires and is never used for commercial purposes.

What You Can Ask jeetwi to Do With Your Data

As a jeetwi player, you have clear rights over your personal information. Here's what you can request at any time by contacting [email protected].

Right to Access

Request a copy of all personal data jeetwi holds about you. We will provide this within 30 days of your request.

Right to Correct

If any of your personal data held by jeetwi is inaccurate or out of date, you can ask us to correct it at any time.

Right to Deletion

You can request that jeetwi delete your personal data. Some data must be retained for legal and regulatory reasons, but we will delete everything we are permitted to remove.

Right to Object

You can object to jeetwi processing your data for direct marketing at any time. We will stop immediately upon receiving your request.

Right to Portability

Request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.

Right to Restrict Processing

In certain circumstances you can ask jeetwi to limit how we use your data while a dispute or correction request is being resolved.

01 Who We Are

jeetwi ("we", "us", "our") operates the online gaming platform available at jeetwi.app and through the jeetwi mobile application. We are the data controller responsible for the personal information you provide when you register and use our platform.

This Privacy Policy applies to all personal data collected through the jeetwi website, mobile app, customer support channels, and any other interaction you have with us. It should be read alongside our Terms and Conditions, which govern your use of the platform as a whole.

If you have any questions about how jeetwi handles your personal data, you can reach our team at any time at [email protected]. We aim to respond to all privacy-related enquiries within 48 hours.

Our Commitment: jeetwi is built for players in Bangladesh. We understand that trust is everything in online gaming, and protecting your personal data is a core part of earning and keeping that trust.

02 Data We Collect

jeetwi collects personal data in two ways: information you provide directly to us, and information collected automatically when you use the platform. Here is a breakdown of what we collect and why.

Information you provide directly:

  • Registration data: Full name, date of birth, email address, and mobile number. This is required to create your jeetwi account.
  • Identity verification documents: National ID card, passport, or other government-issued ID when requested for age or identity verification.
  • Payment information: Your registered mobile banking number (bKash, Nagad, or Rocket). We do not store full payment credentials — transactions are handled directly by your mobile banking provider.
  • Support communications: Any messages, emails, or chat transcripts you send to our support team.
  • Responsible gaming preferences: Deposit limits, session reminders, and self-exclusion settings you configure in your account.

Information collected automatically:

  • Device and browser data: IP address, device type, operating system, browser version, and screen resolution.
  • Usage data: Pages visited, games played, session duration, bet history, and navigation patterns within the platform.
  • Cookie data: Session tokens, preference cookies, and analytics data. See Section 6 for full cookie details.

No Unnecessary Collection: jeetwi does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.

The following table summarises the main categories of data we collect and the primary purpose for each:

Data Category Primary Purpose Retention Period
Registration details Account creation and identity verification Duration of account + 5 years
Identity documents Age verification and AML compliance 5 years after account closure
Transaction records Payment processing and fraud prevention 7 years (regulatory requirement)
Betting history Account management and dispute resolution Duration of account + 2 years
Device and IP data Security monitoring and fraud detection 12 months rolling
Support communications Customer service and complaint resolution 3 years after last contact

03 How We Use Your Data

jeetwi uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that would surprise you or that you would reasonably object to.

  • Account management: Creating and maintaining your jeetwi account, processing logins, and managing your preferences and settings.
  • Payment processing: Verifying deposit and withdrawal requests, matching transactions to your account, and detecting payment fraud.
  • Identity and age verification: Confirming that you meet the minimum age requirement of 18 years and that your identity matches the details on your account.
  • Regulatory compliance: Meeting our anti-money laundering (AML) obligations, including transaction monitoring and reporting to relevant authorities where required by law.
  • Customer support: Responding to your enquiries, resolving disputes, and processing complaints.
  • Platform security: Detecting and preventing fraud, cheating, collusion, and unauthorised account access.
  • Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and applying the limits or restrictions you have set.
  • Platform improvement: Analysing aggregated, anonymised usage data to improve the jeetwi platform, fix bugs, and develop new features.
  • Marketing communications: Sending you promotional offers and updates about jeetwi — only if you have opted in to receive them. See Section 10 for how to opt out.

No Profiling for Third Parties: jeetwi does not build profiles of your personal data for sale to advertisers, data brokers, or any other third party. Any analysis of your data is done solely to improve your experience on jeetwi.

04 Legal Basis for Processing

Every time jeetwi processes your personal data, we do so on one of the following legal grounds:

  • Contract performance: Processing your registration data, payment information, and betting history is necessary to provide the jeetwi service you have signed up for.
  • Legal obligation: Identity verification, transaction monitoring, and certain record-keeping activities are required by applicable law, including anti-money laundering regulations.
  • Legitimate interests: Security monitoring, fraud detection, and platform analytics are carried out on the basis of jeetwi's legitimate interest in operating a safe and fair gaming platform. We always balance this against your privacy rights.
  • Consent: Marketing communications and non-essential cookies are only used where you have given us clear, informed consent. You can withdraw consent at any time.

05 Data Sharing

jeetwi does not sell your personal data. We share your data only in the following limited circumstances:

  • Payment providers: Your mobile banking number is shared with bKash, Nagad, or Rocket solely to process your deposit or withdrawal transaction. These providers have their own privacy policies governing how they handle your data.
  • Identity verification services: Where we use a third-party service to verify your identity documents, your data is shared with that provider under a strict data processing agreement.
  • Regulatory authorities: We are legally required to share certain transaction data and player information with relevant authorities in connection with anti-money laundering investigations or other legal proceedings.
  • Technology service providers: Companies that help us operate the jeetwi platform — such as cloud hosting providers and customer support software — may process your data on our behalf. All such providers are bound by data processing agreements that restrict how they can use your information.
  • Business transfers: In the event that jeetwi is acquired by or merged with another company, your personal data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

No Third-Party Marketing: Your personal data is never shared with third parties for their own marketing purposes. If you receive unsolicited marketing claiming to be from jeetwi partners, please report it to [email protected] immediately.

06 Cookies and Tracking

jeetwi uses cookies — small text files stored on your device — to make the platform work properly and to understand how it is being used. We use the following types of cookies:

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without stopping use of the platform.
  • Preference cookies: Remember your settings such as language preference and display options. These are set only after you log in.
  • Analytics cookies: Help us understand how players navigate the platform so we can improve it. Analytics data is aggregated and anonymised — it does not identify you personally.

jeetwi does not use third-party advertising cookies or tracking pixels that follow you across other websites. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to use the platform.

No Ad Tracking: Unlike many websites, jeetwi does not embed Facebook Pixel, Google Ads tags, or any other advertising network trackers. Your browsing behaviour on jeetwi stays on jeetwi.

07 Data Retention

jeetwi retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The retention periods in the table in Section 2 apply as a general guide.

When you close your jeetwi account, we will delete or anonymise your personal data within a reasonable period, except for data that we are legally required to retain. For example, transaction records must be kept for a minimum of 7 years under applicable financial regulations, regardless of whether your account is active.

Data held for security purposes — such as records of fraudulent activity or account bans — may be retained indefinitely to prevent the same individual from re-registering and repeating the behaviour.

08 Data Security

jeetwi takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or disclosure:

  • Encryption in transit: All data transmitted between your device and jeetwi servers is encrypted using TLS 1.2 or higher.
  • Encryption at rest: Sensitive personal data stored in our databases is encrypted at rest using AES-256 encryption.
  • Access controls: Access to personal data within jeetwi is restricted to staff who need it to perform their job. All access is logged and audited.
  • Two-factor authentication: Available to all players for account login. We strongly recommend enabling it from your account settings.
  • Regular security reviews: Our platform and infrastructure undergo regular security assessments to identify and address vulnerabilities.

Despite these measures, no system is completely immune to security incidents. In the event of a data breach that is likely to affect your rights, jeetwi will notify you as quickly as practicable and take immediate steps to contain the incident.

09 Children's Privacy

jeetwi is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps specifically designed to prevent minors from creating accounts.

If we discover that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on jeetwi, please contact us at [email protected] so we can investigate and act promptly.

Protecting Minors: If you are a parent or guardian and believe your child has accessed jeetwi, please contact our support team immediately. We take underage access extremely seriously and will act without delay.

10 Marketing Communications

jeetwi may send you promotional emails, SMS messages, or in-app notifications about bonuses, new games, and platform updates. We will only send you marketing communications if you have opted in to receive them during registration or through your account settings.

You can opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in any marketing email from jeetwi.
  • Updating your communication preferences in your jeetwi account settings.
  • Contacting our support team at [email protected] and requesting removal from our marketing list.

Opting out of marketing communications will not affect transactional messages such as deposit confirmations, withdrawal notifications, or security alerts. These are sent as part of the service and cannot be disabled while your account is active.

11 Changes to This Policy

jeetwi may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by email or via an in-platform notification before the changes take effect.

The date of the most recent update is shown at the top of this page. We encourage you to review this policy periodically. Continued use of jeetwi after an updated policy takes effect constitutes your acceptance of the changes.

If a change to this policy requires your fresh consent — for example, if we begin using your data for a new purpose — we will ask for that consent explicitly before proceeding.

12 Contact and Complaints

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a complaint about how jeetwi has handled your personal data, please get in touch:

  • Email: [email protected]
  • Subject line for data requests: "Data Privacy Request"
  • Live Chat: Available 24/7 through the jeetwi platform

We will acknowledge all privacy-related requests within 48 hours and aim to resolve them within 30 days. For complex requests, we may need additional time, in which case we will keep you informed of progress.

If you are not satisfied with how jeetwi has handled your privacy concern, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.

We Take Privacy Seriously: Your trust is the foundation of everything we do at jeetwi. If something about our privacy practices doesn't feel right to you, please tell us. We would rather fix it than lose your confidence.

Your Data Is Safe. Now Let's Get You Playing on Jeetwi

Register in under two minutes, deposit via bKash or Nagad, and enjoy Dragon Tiger, Teen Patti, Rummy, and more — all on a platform that takes your privacy seriously.

18+ only. Please play responsibly. Responsible Gaming